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Have a question? Check out our most frequently asked questions below to see if yours is answered. If not, send us a message! We'd love to help you however we can.

  • What size should I get my fur-iend?
    All of our pup-stomers come in a variety of shapes and sizes. We are here to assist you in finding the best size for your fur babies. Here is out advice: Each product will have a size guide in the description so please take a look at the appropriate chart Measure your pup before you purchase. We always suggest you measure twice! If you are still unsure, you can fill out the "Contact Us" form or send an email to! Please provide the item you are questioning, and your pups measurements. A photo would also be helpful.
  • What is your return policy?
    Due to the personalized nature of many of our products, returns may only be made if there is a defect in material or manufacturing. If this occurs, you may return the product within 15 days of delivery for a refund, replacement, or store credit. All returns must come back in original packaging.
  • What is your shipping policy?
    We send our packages out within 24 hours or the order being placed. Allow 5-7 business days for your package to arrive. All orders in the United States will recieve free shipping over $50.
  • What are your hours?
    Our office hours are Monday - Friday from 8am - 6pm. We have a live agent ready to help at all times through our website!
  • Where do you ship?
    We ship worldwide! All orders in the United States will recieve free shipping over $50.
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